Welcome to our Sun Squad Shop FAQ page! We’re here to make your summer shopping experience as bright and carefree as a day at the beach. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.

About Our Products

What kind of products does Sun Squad Shop offer?
We specialize in vibrant summer essentials that bring joy to your sunny days! Our collection includes colorful beach towels, playful pool floats, and innovative outdoor accessories designed to make your summer dreams come true.
How do I choose between the Fruit, Leaf, and Stripe collections?
Our collections represent different summer vibes! Fruit features bright, tropical patterns; Leaf offers natural, botanical designs; and Stripe brings classic, nautical-inspired stripes in bold summer colors.
Are your products durable for outdoor summer use?
Absolutely! All our products are designed with summer adventures in mind. We use high-quality, weather-resistant materials that can handle sunshine, splashes, and plenty of summer fun.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. This will let you track orders and save your information for faster future purchases!
I forgot my password. How can I reset it?
No worries! Just click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password and get you back to summer shopping quickly.

Payment Options

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Our checkout process is as smooth as a perfect summer breeze!
Is my payment information secure?
Your security is as important to us as sunscreen on a sunny day! We use industry-standard encryption to protect all transactions, and we never store your full payment details on our servers.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. Then:
– Standard Shipping ($12.95): Delivers in 10-15 business days via DHL/FedEx
– Free Shipping (orders $50+): Delivers in 15-25 business days via EMS
Do you ship internationally?
We’re proud to spread summer joy worldwide! We ship to most countries (excluding some parts of Asia and remote locations). During checkout, simply enter your address to confirm we can deliver sunshine to your doorstep.
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email so you can follow your summer essentials on their journey to you.

Returns & Exchanges

What’s your return policy?
We want every Sun Squad purchase to create sunny memories! If any item doesn’t bring that promised summer magic, you have 15 days from receipt to initiate a return. Items must be unused and in original condition.
How do I start a return?
Just email our Sunshine Squad at [email protected] with your order number and which items you’d like to return. We’ll guide you through the simple process!
Who pays for return shipping?
For returns due to our error, we’ll cover return shipping. Otherwise, customers are responsible for return shipping costs unless the item arrived damaged or defective.

Still Have Questions?

Our Sunshine Squad is always happy to help bring more sunshine to your day! Feel free to email us at [email protected] or write to us at:

Sun Squad Shop
95 Briarwood Dr
Manchester, US 06040

Now that your questions are answered, why not continue shopping and fill your summer with color and joy?